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Loan Process Satisfaction

Just one (5 - Highest and 1 - Lowest)

Transparency

Just one (5 - Highest and 1 - Lowest)

Customer Service

Just one (5 - Highest and 1 - Lowest)

Product Offering

Just one (5 - Highest and 1 - Lowest)

Interest Rates and Costs

Just one (5 - Highest and 1 - Lowest)

Communication

Just one (5 - Highest and 1 - Lowest)

Problem Resolution

Just one (5 - Highest and 1 - Lowest)

Recommendation

Just one (5 - Highest and 1 - Lowest)

Open-Ended Feedback

Additional Comments